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If you experience problems with logging in to your account after executing the steps described above, please send an email to with any or all potentially pertinent information (E.G. Use the same email address as before and your new password. Once you have filled the above fields, you will be redirected to the log-in page. It will contain a link to this page, It will now give you a rough idea of your password strength, we recommend (but do not require) a Capital, and lower case letter, a symbol, and number to ensure password security.

Be sure to enter a current email address that you have access to.Īn email will be sent to you with a link to re-set your password. The above window will open asking for your email. Once you have done so, click "Restore Password". Your user name will be the email address that you set during initial account creation, unless you have manually changed this later on. Help With log in: When you first purchased the product, not including from resellers, or purchases before 2010, an account will have been created automatically in our system. If you have previously created an account and successfully logged into it, and remember the account details, Log into your account and skip to Exploring your serial key section in this article. However, if you do, the simplest way to ensure you get the same version you were using onto your new computer is to go to: Help > About In this article, we will assume that you have no access to the information on your old computer. The first step is to determine what product your licenses covers, as well as the license key itself. Note: You should uninstall from your old computer before proceeding if you are moving from an old PC to a new one. What has likely happened, is you have installed a more recent version than your serial key allows, or, you have not used the appropriate key for your product. I have previously purchased a license, but still get watermarks.